Customer Relationship Management (CRM)

Every interaction an inbound or outbound call, e-mail, or Web-based collaboration provides an opportunity for you to win new business and boost customer satisfaction. To be successful, your organization must leverage every contact with customers. CRM Solutions provides companies this opportunity.

"Customer relationship management defines a business objective: to deliver a level of customer satisfication that ensures that the best customers will return."

Some of the key aspects of successful CRM Solutions are:

1. Know the functions to automate
2. Automate only those that should be automated
3. Gain top management support
4. Use technology and information on as needed basis
5. Get users involved early
6. Prototype your system
7. Train, Train, and Train
8. Motivate users
9. Administrate the system
10. Keep top management committed

REALTIME BYTEWARE has focused on the following aspects of CRM Solutions:
* Sales Force Automation - support the selling process from lead qualification to closing the business.

* Marketing Automation - target the best customers, manage marketing campaigns,generate quality leads.

* Customer Service - resolve customer issues after the sale responsively and professionally.

* E-Commerce - automate marketing, sales, and service with an Internet-based system.

Realtime Byteware has trained and experienced professionals with excellent track record in implementing CRM products from leading vendors like Siebel, Oracle, Vantive and Clarifyin in horizontal companies. Realtime Byteware has embarked on an aggressive plan of recruiting and training qualified professionals and consultants to address the growing demand for strong CRM implementation skills. Realtime Byteware has skills that are required to effectively complete multiple stages of a CRM implementation,
such as:
1. Structured Analysis of existing business processes and technology infrastructure
2. Set-up and Configuration of a CRM application to best fit existing business processes
3. Customize development of features as identified by the GAP Analysis
recommendations
4. Web-integration with existing Intranet/ Extranet applications
5. On-going maintenance and support

We offer individual and teams of expert consultants to augment your staff for implementation, integration, or development projects. During projects our consultants willingly transfer the knowledge and technical expertise gained during previous ERM / CRM engagements.

Realtime Byteware also provides CRM Solutions to Call Centers using CTI technology. This CRM solution helps in recording of all inbound and outbound calls and retriving them according customer specific parameters like Customer No., Complaint No. , Transcation No. or any user specific parameter. For more details refer IMS (Interaction Management System).

Realtime Byteware aims to deploy end-to-end systems that can deliver customer satisfaction, while also streamlining the organisations' deployment of resources to make the promise of mass customisation and rapid fulfillment not only possible, but also profitable.

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